As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday.
Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
This white paper discusses how a service-oriented governance framework can help ensure that IT decisions are consistent with business vision, values and strategies-and that IT delivers maximum value to the business.
Complimentary with registration.
This white paper presents the capabilities of IBM Tivoli CCMDB, and describes how Tivoli CCMDB extends the value of the service desk and integrates other essential ITIL processes in support of IBM Service Management.
Complimentary with registration.