Voting at the Lac Carling Congress suggested that participants
are in a mood to move from theoretical framework to practical
solutions.
In a plenary on service transformation, a proposal for a
repository of best practices emerged on top, followed closely by
development of a knowledge management package focused on identity,
authentication and authorization (IA&A).
Further reflecting a practical frame of mind, next came a
suggestion for a sustainable funding model for interjurisdictional
service transformation projects. Other choices before participants
called for:
An interjurisdictional body supported by a secretariat to
champion and provide leadership to service transformation
projects;
A committee to work on IM/IT standards and act as a
cross-jurisdictional standards repository;
An interjurisdictional national citizen service standards
body;
A framework and priority setting mechanism to guide the IM/IT
committee and national standards body, and Interjurisdictional
project teams to carry out service transformation projects.
A round of voting on shared services identified a
permitting/registration system as top choice of participants,
followed closely by co-located front services and GIS across
federal, provincial and municipal jurisdictions.
Other shared services proposals blessed IT infrastructure as it
relates to broadband and wi-fi, local and regional approaches to
solutions and opportunities to broaden partnerships to NGOs.
Participants also voted by a 3-2 margin for an
inter-jurisdictional organization to address barriers to shared
services and assist in moving the agenda forward.
As with service transformation, voting on shared services
reflected a strong desire to move ahead quickly with practical,
technically feasible citizen-facing services.
Voting results at Lac Carling are forwarded to the Public Sector
CIO Council and the Public Sector Service Delivery Council for
action.
Richard Bray (rbray@itworldcanada.com)
is an Ottawa-based freelance journalist and a veteran of the Lac
Carling Congress.
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