The necessity of implementing an IT service management framework
is now centre stage in the business world and the public sector,
with customizable procedures such as the IT Infrastructure Library
(ITIL) taking the spotlight.
Over the past decade, the ITIL has gained recognition as a de
facto standard in service management, creating consistency across
organizations and geographies.
"The year 2006 promises to be when the ITIL market will
experience a surge in best practices as companies look to integrate
new developments into better delivery of service-to-business," said
Gerry Geddes, Country Manager, Quint Wellington Redwood Canada
Inc.
The managing consultant firm will be conducting an ITIL
certification course and delivering educational seminars in Toronto
as part of the LinuxWorld & NetworkWorld Conference &
Expo.
Geddes, a keynote speaker, joins several other industry experts
presenting sessions on ITIL/Service Management and Governance at
the event, which is April 24 to 26, 2006 at the Metro Toronto
Convention Centre.
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