(9/18/2007) Walk down the street in the U.S. and your image belongs to anyone and everyone. But walk down the street in Canada and that image is yours and you own it. This is because strict privacy laws in Canada govern all collection, use and disclosure in the course of commercial activity, according to Canadian privacy lawyer David Fraser. | (9/17/2007) The ability to integrate contact centre applications into complex workflows enables organizations to support customer interactions across multiple channels, such as the telephone and the Web. Follow these guiding principles to extend SOA to customer-facing applications in the contact centre. | (9/14/2007) In Canada, cross-jurisdictional initiatives designed to better share or integrate information are growing. The need for genuinely collaborative governance explains the recent protocol on public sector renewal signed by the respective heads of the Canadian and Ontario governments. | (9/13/2007) High-tech consumer products and services of all kinds are making their way into the workplace. They include everything from smart phones, voice-over-IP systems and flash memory sticks to virtual online worlds. And as people grow more accustomed to having their own personal technology at their beck and call, the line between what they use for work and what they use for recreation is blurring. | (9/13/2007) High-tech consumer products and services of all kinds are making their way into the workplace. They include everything from smart phones, voice-over-IP systems and flash memory sticks to virtual online worlds. And as people grow more accustomed to having their own personal technology at their beck and call, the line between what they use for work and what they use for recreation is blurring. | (9/13/2007) High-tech consumer products and services of all kinds are making their way into the workplace. They include everything from smart phones, voice-over-IP systems and flash memory sticks to virtual online worlds. And as people grow more accustomed to having their own personal technology at their beck and call, the line between what they use for work and what they use for recreation is blurring. | (9/12/2007) The Internet is carrying the campaign strategies of all three major political parties in the run-up to next monthb s Ontario election, albeit in different ways and to varying degrees. In Part 3 of our Ontario Politics 2.0 analysis, Toronto-based writer Lydia Perovic examines the usefulness of Web 2.0 features and, if any, for whom exactly are they most beneficial. | (9/12/2007) The Internet is carrying the campaign strategies of all three major political parties in the run-up to next monthb s Ontario election, albeit in different ways and to varying degrees. In Part 3 of our Ontario Politics 2.0 analysis, Toronto-based writer Lydia Perovic examines the usefulness of Web 2.0 features and, if any, for whom exactly are they most beneficial. | (9/12/2007) The tragic collapse of a Minneapolis bridge over the Mississippi River in early August received a lot of media attention. But there was a story behind that story that got very little airtime, if any at all: The story of the role of the cityb s municipal Wi-Fi network in the response to and after the disaster. | (9/11/2007) The Internet is carrying the campaign strategies of all three major political parties in the run-up to next month's Ontario election, albeit in different ways and to varying degrees. In Part 2 of our Ontario Politics 2.0 series, Toronto-based writer Lydia Perovic looks at the availability and diversity of Web 2.0 features in the context of e-communication and online campaigning. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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