(10/15/2007) The new Brampton Civic Hospital will open its doors on October 28, with an integrated information and communications system at the core of the new facility. Hospital officials are emphasizing improvements to patient safety and service delivery as the rationale behind this massive technology upgrade. | (10/12/2007) In an effort to strengthen their emergency measures, New Brunswick's Emergency Measures Organization, has selected crisis software to support emergency incident management efforts internally. The provincial agency has chosen ESS Crisis software in partnership with local responder agencies such as police and fire departments. | (10/12/2007) Mobile devices are everywhere these days, and people everywhere have greater expectations. Coupled with the heightened expectation of service delivery from the private sector, citizens expect something similar from their governments. Solving these challenges is not and has not been cheap. It's about balancing the cost against the need to implement policy. | (10/12/2007) Mobile devices are everywhere these days, and people everywhere have greater expectations. Coupled with the heightened expectation of service delivery from the private sector, citizens expect something similar from their governments. Solving these challenges is not and has not been cheap. It's about balancing the cost against the need to implement policy. | (10/11/2007) Canadian hospitals need to balance cost, privacy concerns, external accountability, the need for accurate patient information and quality improvement imperatives. The challenge is how to accomplish this delicate balance in an industry that has historically been paper-based and where information is often fragmented and housed in disparate locations. | (10/11/2007) Canadian hospitals need to balance cost, privacy concerns, external accountability, the need for accurate patient information and quality improvement imperatives. The challenge is how to accomplish this delicate balance in an industry that has historically been paper-based and where information is often fragmented and housed in disparate locations. | (10/10/2007) The federal and provincial governments are also collaborating on ways that IT can cut the waiting for many services such as cancer treatment and hip replacement. Canada Health Infoway says IT could make booking health care as easy as ordering airline tickets. Wanted: Workable ways to reduce wait-times. | (10/4/2007) Many IT organizations working to improve IT service delivery and management processes depend on ITIL best practices, but the framework isn't always seen as the panacea adopters expected. New survey results show that 51 per cent of respondents use ITIL, but more (55 per cent) depend upon in-house developed practices to tweak processes. | (10/3/2007) The U.S. National Science Foundation is funding research that may enable computers to respond to a user's levels of frustration or boredom. Tufts University researchers are exploiting near-infrared spectroscopy technology that uses light to pick up on emotional cues by monitoring brain blood flow. | (10/3/2007) Any discussion of IT value is ultimately meaningless unless it's framed in terms of changes in business performance. Cost always matters for IT, but does not equate to value. IT performance must be connected to business performance to be meaningful to business executives. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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