(10/11/2007) Canadian hospitals need to balance cost, privacy concerns, external accountability, the need for accurate patient information and quality improvement imperatives. The challenge is how to accomplish this delicate balance in an industry that has historically been paper-based and where information is often fragmented and housed in disparate locations. | (10/11/2007) Canadian hospitals need to balance cost, privacy concerns, external accountability, the need for accurate patient information and quality improvement imperatives. The challenge is how to accomplish this delicate balance in an industry that has historically been paper-based and where information is often fragmented and housed in disparate locations. | (10/10/2007) The federal and provincial governments are also collaborating on ways that IT can cut the waiting for many services such as cancer treatment and hip replacement. Canada Health Infoway says IT could make booking health care as easy as ordering airline tickets. Wanted: Workable ways to reduce wait-times. | (10/4/2007) Many IT organizations working to improve IT service delivery and management processes depend on ITIL best practices, but the framework isn't always seen as the panacea adopters expected. New survey results show that 51 per cent of respondents use ITIL, but more (55 per cent) depend upon in-house developed practices to tweak processes. | (10/3/2007) The U.S. National Science Foundation is funding research that may enable computers to respond to a user's levels of frustration or boredom. Tufts University researchers are exploiting near-infrared spectroscopy technology that uses light to pick up on emotional cues by monitoring brain blood flow. | (10/3/2007) Any discussion of IT value is ultimately meaningless unless it's framed in terms of changes in business performance. Cost always matters for IT, but does not equate to value. IT performance must be connected to business performance to be meaningful to business executives. | (10/2/2007) The strategic influence of chief information officers is on the decline as churn within the sector hits new heights, according to research. The survey revealed that one in 10 felt their role was becoming less strategic and more than half expect to have moved jobs in the next two years. | (10/2/2007) Nearly nine in 10 IT managers fear the security risks caused by remote working practices, new research has revealed. The main concerns stem from the fact that hackers can use remote connections as a "back door" into the company network or to the risk of the corporate network by the use of unauthorized software and Internet access. | (9/28/2007) A Yale University clinical professor says physicians need to know whether the IT investments they're making will be worthwhile. They need to know that the systems they purchase will work with other systems. "It's a daunting challenge we have," agrees Noel Williams, CIO at HCA Inc. "Part of the problem is we have too many standards." | (9/28/2007) British Columbia government employees will soon have wireless access to the networks of about 500 public agencies via virtual ID cards designed to overcome the many usernames and passwords that are usually required. A similar pilot will also provide access to citizens to visit government Web sites. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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