(5/1/2007) For many years, governments world-wide have delivered service to their citizens through a business model characterized by multiple policy departments with siloed programs. The new citizen-centred model developed by Service Canada focuses on people rather than programs, with four defining concepts: focusing on the citizen; delivering one-stop government service; integrating citizen information; and collaboration and partnership. | (5/1/2007) For many years, governments world-wide have delivered service to their citizens through a business model characterized by multiple policy departments with siloed programs. The new citizen-centred model developed by Service Canada focuses on people rather than programs, with four defining concepts: focusing on the citizen; delivering one-stop government service; integrating citizen information; and collaboration and partnership. | (4/30/2007) The nanny state's days are numbered. For over a century, government's top-down approach has created a culture of control and programmed public expectations that the state is responsible for solving society's problems. There are many complex social problems today that can't be solved by issuing edicts from office towers in Ottawa. Obesity, racism, economic sustainability: these are issues that need to be tackled communally by diverse players at all levels to change attitudes and behaviour. | (4/30/2007) The nanny state's days are numbered. For over a century, government's top-down approach has created a culture of control and programmed public expectations that the state is responsible for solving society's problems. There are many complex social problems today that can't be solved by issuing edicts from office towers in Ottawa. Obesity, racism, economic sustainability: these are issues that need to be tackled communally by diverse players at all levels to change attitudes and behaviour. | (4/30/2007) The nanny state's days are numbered. For over a century, government's top-down approach has created a culture of control and programmed public expectations that the state is responsible for solving society's problems. There are many complex social problems today that can't be solved by issuing edicts from office towers in Ottawa. Obesity, racism, economic sustainability: these are issues that need to be tackled communally by diverse players at all levels to change attitudes and behaviour. | (4/30/2007) The nanny state's days are numbered. For over a century, government's top-down approach has created a culture of control and programmed public expectations that the state is responsible for solving society's problems. There are many complex social problems today that can't be solved by issuing edicts from office towers in Ottawa. Obesity, racism, economic sustainability: these are issues that need to be tackled communally by diverse players at all levels to change attitudes and behaviour. | (4/30/2007) Public sector organizations are keen to embrace the more interactive online applications of Web 2.0 technology, but innovation is being held back by a lack of IT skills in human resources, according to recent findings from a global government survey. Delegates at the 2007 Lac Carling Congress say they wish to engage the public more actively in order to better serve their constituent needs. | (4/30/2007) Lauded as a tireless leader and visionary, Roy Wiseman, CIO of the Region of Peel, is the 2007 recipient of the Heintzman Leadership Award presented yesterday at the Lac Carling Congress at Niagara-on-the-Lake, Ont. The leadership award is presented on behalf of the Institute for Citizen-Centred Service (ICCS) to an individual who demonstrates outstanding leadership within the public sector in promoting citizen-centred service. | (4/25/2007) With an influx of younger and increasingly tech-savvy physicians into the health care profession comes more opportunity for wide-scale adoption of e-health records. However, even if we do reach a complete digital environment, EHR systems alone will not provide all the potential benefits available to Canada's physicians and, ultimately, patients. | (4/24/2007) Blazing a new trail is not exactly a novel experience for David Wallace. It's something he's had to do quite a few times during the course of two decades spent in several senior IT positions in Ontario. In his newest challenge, Wallace has been named as the first CIO for the City of Toronto. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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