(5/14/2007) The obstacles to real service transformation have turned out to be numerous and hugely difficult to overcome. While some progress has been made, the hard truth is that this kind of integration has proved far more difficult than anyone realized a decade ago. | (5/14/2007) Just how does one go about conducting a proactive, precise, effective job search? Well, if you love a good analogy as much as the next CIO, then think of your next job search as something like bringing a quality product to market. In this scenario, you, of course, are the product. Follow these steps to prepare for a full-blown launch to market. | (5/14/2007) Connecting for Health, which runs the NHS National Programme for IT has confirmed that problems with a software upgrade in Manchester led to hundreds of duplicate patient records being created. The existence of duplicate records could lead to doctors receiving incomplete clinical information where updates have been made to a patient's other record. | (5/12/2007) For many years, governments world-wide have delivered service to their citizens through a business model characterized by multiple policy departments with siloed programs. The new citizen-centred model developed by Service Canada focuses on people rather than programs, with four defining concepts: focusing on the citizen; delivering one-stop government service; integrating citizen information; and collaboration and partnership. | (5/11/2007) InterGovWorld.com readers write back | (5/10/2007) As North American cities go, Kenora is noticeably small fry. More rural than urban in setting, this little-known tourism city on Lake of the Woods in Northwestern Ontario has created some sizzle to raise its business profile and offer a score of online services and engaging Web 2.0 features that encourage community participation. | (5/10/2007) Users hate passwords. They don't like entering them to gain access to a system; they don't like inventing new ones every 30 or 60 or 90 days; and they really don't like having different passwords for different systems. The more active and mobile the user, the more often they must enter passwords, and so their resentment grows. | (5/9/2007) Speaking with Art Stevenson, the theme of collaboration keeps on popping up. There's a reason for this, as senior writer Lisa Williams discovered in conversation with one of Canada's most renowned senior public administrators. There's no science about collaboration, and there's often no sign where it might lead. As the founding executive director of the Commonwealth Association for Public Administration and Management, and currently executive director of the Institute for Citizen-Centred Service, Stevenson looks back on an extensive career grounded in the right mix of people skills, financial and IT management, and good governance. | (5/9/2007) The Centers for Disease Control and Prevention (CDC) in Atlanta, Ga., are looking to implement software from SAP AG for a vaccine and immunization system, to be used by approximately 44,000 provider offices across the United States. | (5/8/2007) Being CIO of Trillium Health Centre, it's hardly surprising Wayne Mills is a big supporter of e-health. But he wants the e to stand for enabling. A key step in keeping up with the pace of change is for hospitals to cooperate, he says. "We shouldn't be building hospital-centric solutions, but looking for ways to work with other hospitals and care providers." |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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