(5/22/2007) Tech industry insiders and analysts have expressed optimism over Prime Minister Stephen Harper's plans to provide tax incentives and pour $9.2 billion into initiatives that bolster growth of Canada's IT sector. The new strategy will alter government's decades-long focus on traditional industries, such as automobiles and manufacturing, and train the spotlight on an emerging growth area, they say. | (5/22/2007) From a 19th-century mill town to recognition as the world's most intelligent community, the City of Waterloo, Ont., in the heart of Canada's technology triangle, has come a long way. Beating out six other finalists, Waterloo has been named as the "Intelligent Community of the Year" by The Intelligent Community Forum (ICF), a New York-based non-profit think tank that focuses on economic development in the broadband economy. | (5/21/2007) After days of tussling with several U.S. attorneys general, MySpace has agreed to provide AG offices in all states with information it has gathered on convicted sex offenders who have used its social networking site, the most popular of its kind. | (5/21/2007) In the age of online, e-commerce customers expect nothing less than a top-notch Web site when they visit their favourite virtual store. As ordinary citizens, it's only natural these online shoppers will come to expect the same level of service delivery from their governments. Online is where it's at. But what does it take to deliver top-notch customer service in cyberspace? Here are 10 tips from those who run and evaluate top corporate Web sites. | (5/20/2007) In Part 2 of InterGovWorld's Spotlight on Anil Arora of Statistics Canada, he chats about the overwhelming number of Canadians who opted to go online to submit their Census 2006 forms. Arora and his team had to embrace partnership agreements, streamline resources and review their enterprise architecture and processes in order to match the great citizen expectation. | (5/20/2007) In the age of online, e-commerce customers expect nothing less than a top-notch Web site when they visit their favourite virtual store. As ordinary citizens, it's only natural these online shoppers will come to expect the same level of service delivery from their governments. Online is where it's at. But what does it take to deliver top-notch customer service in cyberspace? Here are 10 tips from those who run and evaluate top corporate Web sites. | (5/16/2007) The typical response to trouble - the deer caught in the headlights - is exactly why organizations need a detailed incident response plan. Incident response goes beyond business continuity and disaster recover, outlining specific details to efectively respond to data security breaches and network crashes. Given their breadth and specificity, these documents are usually lengthy and in need of regular upkeep. Here are five points that all IT-specific plans should contain. | (5/15/2007) The latest research in Canada's information technology job market suggests demand for skilled IT professionals has reached an all-time high. A report released yesterday by CNC Global Ltd. claims some figures are higher than before the dot-com meltdown. But many companies are also struggling to fill IT positions because of shortages in the talent pool, the firm adds. | (5/15/2007) The typical response to trouble - the deer caught in the headlights - is exactly why organizations need a detailed incident response plan. Incident response goes beyond business continuity and disaster recover, outlining specific details to efectively respond to data security breaches and network crashes. Given their breadth and specificity, these documents are usually lengthy and in need of regular upkeep. Here are five points that all IT-specific plans should contain. | (5/15/2007) Just how does one go about conducting a proactive, precise, effective job search? Well, if you love a good analogy as much as the next CIO, then think of your next job search as something like bringing a quality product to market. In this scenario, you, of course, are the product. Follow these steps to prepare for a full-blown launch to market. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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