(10/4/2007) Many IT organizations working to improve IT service delivery and management processes depend on ITIL best practices, but the framework isn't always seen as the panacea adopters expected. New survey results show that 51 per cent of respondents use ITIL, but more (55 per cent) depend upon in-house developed practices to tweak processes. | (10/3/2007) The U.S. National Science Foundation is funding research that may enable computers to respond to a user's levels of frustration or boredom. Tufts University researchers are exploiting near-infrared spectroscopy technology that uses light to pick up on emotional cues by monitoring brain blood flow. | (10/3/2007) Any discussion of IT value is ultimately meaningless unless it's framed in terms of changes in business performance. Cost always matters for IT, but does not equate to value. IT performance must be connected to business performance to be meaningful to business executives. | (10/2/2007) The strategic influence of chief information officers is on the decline as churn within the sector hits new heights, according to research. The survey revealed that one in 10 felt their role was becoming less strategic and more than half expect to have moved jobs in the next two years. | (10/2/2007) Nearly nine in 10 IT managers fear the security risks caused by remote working practices, new research has revealed. The main concerns stem from the fact that hackers can use remote connections as a "back door" into the company network or to the risk of the corporate network by the use of unauthorized software and Internet access. | (9/27/2007) Probable cause isn't necessary for the government to obtain a warrant allowing it to use a person's cell phone to track past movements, the result of a court ruling in Massachusetts. According to the ruling by the U.S. District Court in Massachusetts, law enforcement officials only need to show the information is "relevant to an ongoing investigation." | (9/26/2007) TJX and its retail companies collected too much information, held it too long and used inadequate encryption technology to protect it, the Privacy Commissioner of Canada said in a report published Tuesday. | (9/25/2007) Google Inc.'s Street View application, which has raised privacy concerns because of the street-level images of locations it provides, will respect the local laws of the countries wherever it is available, the company's privacy counsel said yesterday in a company blog. | (9/25/2007) A new university program has been launched to address the need for a more holistic approach to privacy, identity and security management. The Identity, Privacy and Security Initiative (IPSI) was created by the University of Toronto in the spring of 2007 to develop new approaches to security that maintain privacy, freedom and safety of the user and the broader community. | (9/24/2007) The process of aligning people's hearts and minds is a difficult one that requires ongoing group discussion, and wrangling. The acid test of strategy is whether it informs and constrains decision-making by compelling leaders to align their functional goals and day-to-day decision-making to the goals of the enterprise. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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