(5/1/2007) For many years, governments world-wide have delivered service to their citizens through a business model characterized by multiple policy departments with siloed programs. The new citizen-centred model developed by Service Canada focuses on people rather than programs, with four defining concepts: focusing on the citizen; delivering one-stop government service; integrating citizen information; and collaboration and partnership. | (4/30/2007) The nanny state's days are numbered. For over a century, government's top-down approach has created a culture of control and programmed public expectations that the state is responsible for solving society's problems. There are many complex social problems today that can't be solved by issuing edicts from office towers in Ottawa. Obesity, racism, economic sustainability: these are issues that need to be tackled communally by diverse players at all levels to change attitudes and behaviour. | (4/30/2007) The nanny state's days are numbered. For over a century, government's top-down approach has created a culture of control and programmed public expectations that the state is responsible for solving society's problems. There are many complex social problems today that can't be solved by issuing edicts from office towers in Ottawa. Obesity, racism, economic sustainability: these are issues that need to be tackled communally by diverse players at all levels to change attitudes and behaviour. | (4/30/2007) The nanny state's days are numbered. For over a century, government's top-down approach has created a culture of control and programmed public expectations that the state is responsible for solving society's problems. There are many complex social problems today that can't be solved by issuing edicts from office towers in Ottawa. Obesity, racism, economic sustainability: these are issues that need to be tackled communally by diverse players at all levels to change attitudes and behaviour. | (4/30/2007) The nanny state's days are numbered. For over a century, government's top-down approach has created a culture of control and programmed public expectations that the state is responsible for solving society's problems. There are many complex social problems today that can't be solved by issuing edicts from office towers in Ottawa. Obesity, racism, economic sustainability: these are issues that need to be tackled communally by diverse players at all levels to change attitudes and behaviour. | (4/30/2007) Public sector organizations are keen to embrace the more interactive online applications of Web 2.0 technology, but innovation is being held back by a lack of IT skills in human resources, according to recent findings from a global government survey. Delegates at the 2007 Lac Carling Congress say they wish to engage the public more actively in order to better serve their constituent needs. | (4/26/2007) A new video communications network aims to combine the City of Calgary's 73 courtrooms into one virtual room, designed to handle the presentation of digital evidence and remote video-conferencing. The Alberta provincial government has signed a $16.3 million deal with telecommunications company Telus Corp. that will expand the use of video links already deployed in 62 other courts and remand locations within the province. | (4/24/2007) Public sector leadership must be more willing and adaptable to change if they are to successfully transform their core business of service delivery, according to senior level public sector executives for software maker SAP AG. "Public sector service delivery is more complex today than it's ever been...public service isn't just an industry but an eco-system." | (4/23/2007) The U.S. government plans to establish a national identity theft law enforcement centre and create a public education campaign about the dangers of ID theft. A task force named by President George Bush yesterday also called for national data protection standards for companies that collect and sell personal information, as well as stronger public disclosure laws. | (4/23/2007) I'm writing this column on the day of the Virginia Tech national tragedy. Aside from the natural emotions from this overwhelming, random act of violence, this event struck even closer to home because one of my daughters was recently accepted into Virginia Tech, and she and a sister were planning a road trip to the campus. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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