(5/30/2007) The provincial government has reported record-breaking numbers of privacy complaints against health-care and public sector organizations last year. The high numbers, however, are likely due to the increasing volume of digital information being created today, rather than a shortcoming on the part of the government, says an analyst at IDC Canada. | (5/27/2007) Last month's Virginia Tech shootings have become a call to action for many university IT managers, who are being asked to find new methods of communicating quickly with students and workers during emergencies. Among the new initiatives is a pilot program in which cell phones are equipped with applications useful for classes and campus life. | (5/24/2007) Government needs to reflect the changes in communications that have resulted from Web 2.0 technology and help facilitate two-way communication between citizens. This was the message Canadian Web and "unmarketing" guru Tara Hunt delivered at the Govis conference in Wellington, New Zealand, last week. | (5/22/2007) After days of tussling with several U.S. attorneys general, MySpace has agreed to provide AG offices in all states with information it has gathered on convicted sex offenders who have used its social networking site, the most popular of its kind. | (5/22/2007) Tech industry insiders and analysts have expressed optimism over Prime Minister Stephen Harper's plans to provide tax incentives and pour $9.2 billion into initiatives that bolster growth of Canada's IT sector. The new strategy will alter government's decades-long focus on traditional industries, such as automobiles and manufacturing, and train the spotlight on an emerging growth area, they say. | (5/22/2007) From a 19th-century mill town to recognition as the world's most intelligent community, the City of Waterloo, Ont., in the heart of Canada's technology triangle, has come a long way. Beating out six other finalists, Waterloo has been named as the "Intelligent Community of the Year" by The Intelligent Community Forum (ICF), a New York-based non-profit think tank that focuses on economic development in the broadband economy. | (5/21/2007) After days of tussling with several U.S. attorneys general, MySpace has agreed to provide AG offices in all states with information it has gathered on convicted sex offenders who have used its social networking site, the most popular of its kind. | (5/21/2007) In the age of online, e-commerce customers expect nothing less than a top-notch Web site when they visit their favourite virtual store. As ordinary citizens, it's only natural these online shoppers will come to expect the same level of service delivery from their governments. Online is where it's at. But what does it take to deliver top-notch customer service in cyberspace? Here are 10 tips from those who run and evaluate top corporate Web sites. | (5/20/2007) In the age of online, e-commerce customers expect nothing less than a top-notch Web site when they visit their favourite virtual store. As ordinary citizens, it's only natural these online shoppers will come to expect the same level of service delivery from their governments. Online is where it's at. But what does it take to deliver top-notch customer service in cyberspace? Here are 10 tips from those who run and evaluate top corporate Web sites. | (5/18/2007) Citing federal and state law prohibition, MySpace.com is refusing to provide the names of registered sex offenders found using its Web site to a group of state attorneys general. "We are doing everything short of breaking the law to ensure that the information about these predators gets to the proper authorities," said Hemanshu Nigam, chief security officer at MySpace.com, in an e-mail to Computerworld. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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