(6/5/2007) A typical Canadian cannot easily find a desired government service at any level, and gets lost trying. Service Canada, the Public Sector Service Delivery Council and the Government of New Brunswick are all involved in an emerging project - a global, common-language inventory of services - that might finally give directions to the Lost Citizen. | (6/5/2007) The smartcard paradigm will result in better and more secure access to government services across jurisdictions, according to the Australian Federal Special Minister of State, Gary Nairn. In Sydney to speak at this year's Australian Smart Cards Summit, Nairn said building "communities of interest" would stimulate interoperability, which in turn would pave the way for more government use of smartcards. | (6/4/2007) Law enforcement officials in Germany and Austria are now among the first to have electronic access to each other's fingerprint databases, the German Interior Ministry said yesterday. Support for tough security measures has grown in Germany and other E.U. member states that worry about international terrorism, organized crime and, increasingly, cyber-crime. | (6/3/2007) In two bold moves, one or more thieves stole US$449,000 from the city of Carson, Calif., but the eagle-eyed city treasurer noticed the actions and called police. A computer forensics team at the city's bank has looked at the hard drives from her city-issued laptop computer and identified the likely entry point for the thefts as a Trojan horse virus. | (6/1/2007) As IT leaders, we know we must be agents of change. The main reason we have struggled to meet this new expectation is that for years CIOs were not valued for their leadership skills, per se, but rather for the project management and technical skills necessary to meet the basic block-and-tackling of IT service delivery. Now we find ourselves setting strategy and creating opportunities. We have to demonstrate we are worthy of being followed. | (5/31/2007) The U.K. government has published a new version of the ITIL best practice guide, aiming to give IT staff more strategic how-to guidance. "ITIL v3 really talks about how IT organizations deliver services within their companies and the processes that underpin the successful delivery of IT services," says ITIL chief architect Sharon Taylor of Ottawa-based Aspect Group. | (5/31/2007) The Canadian government can expect increasing pressure to match its IT policies with those of the United States, not least because the U.S. has had some recent success in data analysis for counter-terrorism. "We in the U.S. have become deeply convinced that enhanced exchanges of information are the key to preventing the next terrorist attack," says Paul Rosenzweig of Homeland Security. | (5/30/2007) Four months after its official, belated release, figuring out how Windows Vista is doing in the market involves as much decoding as a Dan Brown mystery. Microsoft Corp. may trumpet impressive stats, but it politely ducks and weaves when the professionally curious seek many of the details behind those numbers. Here's our attempt to unravel this puzzle shrink-wrapped in a mystery. | (5/30/2007) Four months after its official, belated release, figuring out how Windows Vista is doing in the market involves as much decoding as a Dan Brown mystery. Microsoft Corp. may trumpet impressive stats, but it politely ducks and weaves when the professionally curious seek many of the details behind those numbers. Here's our attempt to unravel this puzzle shrink-wrapped in a mystery. | (5/30/2007) Four months after its official, belated release, figuring out how Windows Vista is doing in the market involves as much decoding as a Dan Brown mystery. Microsoft Corp. may trumpet impressive stats, but it politely ducks and weaves when the professionally curious seek many of the details behind those numbers. Here's our attempt to unravel this puzzle shrink-wrapped in a mystery. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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