(9/18/2007) The overriding goal of Ontario's Project Management Office is a cultural change to make project management the way the branch operates, day in and day out. There's no top-down rule enforcement, but it does wield a powerful stick. Itb s called controllership, and it comes with a carrot dangling at the end. | (9/18/2007) The overriding goal of Ontario's Project Management Office is a cultural change to make project management the way the branch operates, day in and day out. There's no top-down rule enforcement, but it does wield a powerful stick. Itb s called controllership, and it comes with a carrot dangling at the end. | (9/18/2007) Walk down the street in the U.S. and your image belongs to anyone and everyone. But walk down the street in Canada and that image is yours and you own it. This is because strict privacy laws in Canada govern all collection, use and disclosure in the course of commercial activity, according to Canadian privacy lawyer David Fraser. | (9/17/2007) Canadians and Americans will soon be breezing across the border between British Columbia and the state of Washington with pilot trials of RFID-enabled drivers' licences, as a replacement to passports or other travel documents. But the technology that will be used in the proposed trials does not allow data encryption. | (9/17/2007) The ability to integrate contact centre applications into complex workflows enables organizations to support customer interactions across multiple channels, such as the telephone and the Web. Follow these guiding principles to extend SOA to customer-facing applications in the contact centre. | (9/14/2007) In Canada, cross-jurisdictional initiatives designed to better share or integrate information are growing. The need for genuinely collaborative governance explains the recent protocol on public sector renewal signed by the respective heads of the Canadian and Ontario governments. | (9/14/2007) Public Safety Canada and Industry Canada have initiated a third round of consultations on lawful access, this time around the release of customers' personal information by telecommunications service providers to law enforcement. Wrapped inside the obvious privacy implications, a lack of disclosure around the use of lawful access has generated much concern. | (9/13/2007) High-tech consumer products and services of all kinds are making their way into the workplace. They include everything from smart phones, voice-over-IP systems and flash memory sticks to virtual online worlds. And as people grow more accustomed to having their own personal technology at their beck and call, the line between what they use for work and what they use for recreation is blurring. | (9/13/2007) High-tech consumer products and services of all kinds are making their way into the workplace. They include everything from smart phones, voice-over-IP systems and flash memory sticks to virtual online worlds. And as people grow more accustomed to having their own personal technology at their beck and call, the line between what they use for work and what they use for recreation is blurring. | (9/13/2007) High-tech consumer products and services of all kinds are making their way into the workplace. They include everything from smart phones, voice-over-IP systems and flash memory sticks to virtual online worlds. And as people grow more accustomed to having their own personal technology at their beck and call, the line between what they use for work and what they use for recreation is blurring. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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