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(10/23/2007) As the director of service transformation for the U.K. cabinet office, Andrew Sheffield is at the heart of service delivery for U.K. citizens. At the Lac Carling 2007 Congress in Niagara-on-the-Lake, Sheffield spoke with InterGovWorld.com senior writer Lisa Williams about the Tell Me Once project, the evolution of the Direct.gov Web site, and how the U.K. is learning from Canada when it comes to service design. | (10/23/2007) As the director of service transformation for the U.K. cabinet office, Andrew Sheffield is at the heart of service delivery for U.K. citizens. At the Lac Carling 2007 Congress in Niagara-on-the-Lake, Sheffield spoke with InterGovWorld.com senior writer Lisa Williams about the Tell Me Once project, the evolution of the Direct.gov Web site, and how the U.K. is learning from Canada when it comes to service design. | (9/27/2007) Probable cause isn't necessary for the government to obtain a warrant allowing it to use a person's cell phone to track past movements, the result of a court ruling in Massachusetts. According to the ruling by the U.S. District Court in Massachusetts, law enforcement officials only need to show the information is "relevant to an ongoing investigation." | (9/26/2007) TJX and its retail companies collected too much information, held it too long and used inadequate encryption technology to protect it, the Privacy Commissioner of Canada said in a report published Tuesday. | (9/25/2007) A new university program has been launched to address the need for a more holistic approach to privacy, identity and security management. The Identity, Privacy and Security Initiative (IPSI) was created by the University of Toronto in the spring of 2007 to develop new approaches to security that maintain privacy, freedom and safety of the user and the broader community. | (9/14/2007) Public Safety Canada and Industry Canada have initiated a third round of consultations on lawful access, this time around the release of customers' personal information by telecommunications service providers to law enforcement. Wrapped inside the obvious privacy implications, a lack of disclosure around the use of lawful access has generated much concern. | (9/11/2007) Judge Victor Marrero, of the U.S. District Court for the Southern District of New York, ruled that the Patriot Act provision that allows the U.S. Federal Bureau of Investigation to obtain ISP and telecom subscribers' billing, calling and Web surfing records without court approval violates the U.S. Constitution. | (9/10/2007) The Internet is carrying the campaign strategies of all three major political parties in the run-up to next month's Ontario election, albeit in different ways and to varying degrees. In this multi-part series on e-campaigning, Toronto-based writer Lydia Perovic, a political science master from Dalhousie University, examines how Web 2.0 technologies, e-newsletters and campaign Web sites have spawned Politics 2.0. | (9/4/2007) For those in IT seeking to beef up their leadership skills, University of Fredericton's new online executive MBA program could be beneficial, according to the head of a Canadian association of IT professionals. The executive MBA, which focuses on leadership and relationship management skills, is set to begin its inaugural term this fall. | (8/20/2007) The controversial Patriot Act in the U.S. continues to loom over its northern neighbour as the potential risks of cross-border data transfer threaten to undermine Canadian privacy. | (8/10/2007) Advanced biometrics and nationwide databases containing information on DNA will be used to beef up Australian law enforcement agencies as part of an effort to tighten department collaboration investigations by July 2008. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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