Policies in Progress
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(5/6/2008) New Brunswick Power has improved their customer service centre through streamlining data and focusing on change management, according to NB Power's Jill Feero. "We're introducing a whole new line of products and we can't afford to jeopardize our reputation and the need to meet our customer's needs," said Feero in a presentation at SAP's Sapphire 2008 conference in Orlando, Florida | (4/3/2008) Twenty-three million Taiwan citizens will be issued biometric e-passports by the second half of 2008, under the new National Identity System (NIS) developed by Hewlett-Packard. The project aims to improve the detection of forged or altered passports and to ensure more convenient travel across borders. | (2/13/2008) HM Revenue and Customs has admitted that its Pensions Scheme online filing service was hit recently by technical failures similar to those that had previously stopped large numbers of users from filing their tax returns. | (12/18/2007) British Columbia's Ministry of Health is creating a Health Authority Shared Services organization tasked to pursue non-clinical shared services initiatives among the province's health authorities. Health Minister George Abbott cited achieving cost reduction and resource optimization as the rationale for the undertaking. | (12/13/2007) Canada is trailing the U.S. at encouraging more entrepreneurs and creating new businesses, according to a recent study released by Vancouver-based The Fraser Institute. The study entitled, Measuring Business Creation in Canada and the United States, examines new business creation in all 50 U.S. states and 10 Canadian provinces. | (12/7/2007) Privacy officials have welcomed a proposed legislation that would give law enforcement a better arsenal of tools to go after fraudsters and identity thieves, but cautioned the statute alone will not eradicate the increasing problem of identity theft. | (12/4/2007) A recently announced "action plan" from Quebec Premier Jean Charest will help boost the productivity of Montreal's information and communications technology sector, according to Pierre Root, director general of ICT group, TechnoMontreal. | (11/22/2007) Public sector organizations are moving towards more energy-efficient data centres through server consolidation and virtualization, according to a survey released this week. Despite the hype, however, analysts find that most of the movement are not being driven by ecological ideologies, but a bid to rationalize operational costs. | (9/19/2007) After the first week of the Ontario election campaign, the initial style differences in online campaigning between the Liberal and Progressive Conservative (PC) Parties are becoming decidedly more obvious. | (6/21/2007) Citing national security reasons, French government members and their advisors have been told not to use BlackBerry smartphones. The ban on BlackBerry devices is just one of the IT challenges facing new National Assembly members as they take their seats following Sunday's elections. | (6/6/2007) Lieutenant Commander Kent Penney is head of the Combat Camera team, which shows the public through photography and video the work that the Canadian Forces is doing in Afghanistan and around the world. In Part 1 of InterGovWorld's Spotlight on Penney, he sits down with senior writer Lisa Williams to discuss how he got his start in the Armed Forces, and how Combat Camera is an important tool not just for the media and public, but for members of the military as well. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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