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(6/28/2007) Robert Scott, vice-president of innovation and architecture at Procter and Gamble, says that with the right business model and personnel - a gargantuan global company can demonstrate as much spark and sizzle as a Silicon Valley start-up - on a very different scale, of course. At the recent CIO Assembly conference held at Niagara-on-the-Lake, Ont., Scott recounted his company's "remarkable success" in creating a culture of innovation anchored on "shared services" and "smart alliances." | (6/25/2007) A master data management strategy is in the works for Scotiabank with respect to their data warehouse and business intelligence environment, according to a Scotiabank executive. Neil Freake, Scotiabank's senior manager of business intelligence (BI) planning and development, says he is working on a number of system development projects that will help the financial services firm get a better handle on the reference information that underpin a lot of its customer relationships. | (6/21/2007) Two recent surveys have revealed that while environmental issues have been taking centre stage in the public eye lately, most Canadian business leaders have yet to clearly define a green energy strategy. One Canadian IT industry analyst says executive inaction is possibly due to a perceived lack of compelling reasons to initiate any green strategy. | (6/20/2007) Two recent surveys have revealed that while environmental issues have been taking centre stage in the public eye lately, most Canadian business leaders have yet to clearly define a green energy strategy. One Canadian IT industry analyst says executive inaction is possibly due to a perceived lack of compelling reasons to initiate any green strategy. | (6/11/2007) Solving the challenge of connecting systems, people and information requires a fundamental change in the way businesses design their IT infrastructure. By optimizing their application infrastructure, organizations create an environment that fosters close alignment between business and IT, and ensure that the two work together to meet business goals. | (6/1/2007) As IT leaders, we know we must be agents of change. The main reason we have struggled to meet this new expectation is that for years CIOs were not valued for their leadership skills, per se, but rather for the project management and technical skills necessary to meet the basic block-and-tackling of IT service delivery. Now we find ourselves setting strategy and creating opportunities. We have to demonstrate we are worthy of being followed. | (5/24/2007) Saving cash on energy costs and appealing to consumers who want to use "green" products are causing a shift of focus for some vendors and IT departments. But opportunities to replace technologies with those that are more efficient typically are precipitated by events having little or nothing to do with environmental strategy, notes one observer. | (5/23/2007) Saving cash on energy costs and appealing to consumers who want to use "green" products are causing a shift of focus for some vendors and IT departments. But opportunities to replace technologies with those that are more efficient typically are precipitated by events having little or nothing to do with environmental strategy, notes one observer. | (5/21/2007) In the age of online, e-commerce customers expect nothing less than a top-notch Web site when they visit their favourite virtual store. As ordinary citizens, it's only natural these online shoppers will come to expect the same level of service delivery from their governments. Online is where it's at. But what does it take to deliver top-notch customer service in cyberspace? Here are 10 tips from those who run and evaluate top corporate Web sites. | (5/20/2007) In the age of online, e-commerce customers expect nothing less than a top-notch Web site when they visit their favourite virtual store. As ordinary citizens, it's only natural these online shoppers will come to expect the same level of service delivery from their governments. Online is where it's at. But what does it take to deliver top-notch customer service in cyberspace? Here are 10 tips from those who run and evaluate top corporate Web sites. | (5/15/2007) The latest research in Canada's information technology job market suggests demand for skilled IT professionals has reached an all-time high. A report released yesterday by CNC Global Ltd. claims some figures are higher than before the dot-com meltdown. But many companies are also struggling to fill IT positions because of shortages in the talent pool, the firm adds. |
  | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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