| Policy - Knowledge Centre |
| 05/06/2008 New Brunswick Power has improved their customer service centre through streamlining data and focusing on change management, according to NB Power's Jill Feero. "We're introducing a whole new line of products and we can't afford to jeopardize our reputation and the need to meet our customer's needs," said Feero in a presentation at SAP's Sapphire 2008 conference in Orlando, Florida. |  |
05/05/2008 Population density and the cost of broadband are some of the factors that contribute to U.S. residents lagging behind several other nations in buying high-speed Internet service, but the government can take some steps to improve the numbers, according to a report released last week. | | 04/30/2008 Mislaying personal data may soon become a criminal offence in the U.K. The House of Lords has backed an amendment to the Criminal Justice and Immigration Bill, proposed by Liberal Democrat Lady Miller. | |
| Policy Subtopics | | | | |
 | |  | | Blog Spotlight: Sandford Borins |  | As Professor of Strategic Management at the University of Toronto, Sandford Borins brings InterGovWorld.com readers exclusive insights into how and why the public sector is changing. You'll find new perspectives and questions, observations and objectives, lessons and answers. Cover to Cover, the blog by Prof. Sandford Borins, appears every Thursday. Inside Cover to Cover | |
| | | Unified Communications |  | Unity is a word often heard in the public sector, with myriad agencies and departments looking to foster collective thinking around some of today's most pressing issues. The word, however, doesn't usually get mentioned in the same breath as technology. That's a situation, though, that might soon be changing, thanks to a new software platform known as unified communications.
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